Return & Replacement Policy

At CustomChics, we are dedicated to delivering quality products and ensuring your satisfaction. We understand how important it is for you to receive a product that meets your expectations, and we’re here to help if something goes wrong.

Please take a moment to review our policy:

Returns

We currently do not accept returns, and all sales are final.

Refunds

We do not offer refunds for our products.

7-Day Replacement Guarantee

In the rare event that you receive a damaged or defective product, we offer a hassle-free replacement within 7 days of delivery.

How to Request a Replacement

To request a replacement, please:

1. Record an unboxing video showing the product's condition upon delivery. This helps us understand the issue better.
2. Contact our customer service team within the 7-day window, providing the video and your order details.

Eligibility for Replacement

Replacements are available for products that are found to be damaged or defective upon delivery.

Shipping for Replacements

We’ll take care of the shipping costs to send you a replacement, so you don’t have to worry.

We appreciate your trust in CustomChics and are always here to assist you. If you have any questions or need further assistance, please feel free to reach out to our customer service team at care@customchics.in.

Thank you for choosing CustomChics! Your satisfaction means everything to us.