Return & Replacement Policy

At CustomChics, we are dedicated to delivering quality products and ensuring your satisfaction. We understand how important it is for you to receive a product that meets your expectations, and we’re here to help if something goes wrong.

Please take a moment to review our policy:

Returns

We currently do not accept returns, and all sales are final.

Refunds

We do not offer refunds for our products.

7-Day Replacement Guarantee

In the rare event that you receive a damaged or defective product, we offer a hassle-free replacement within 7 days of delivery.

How to Request a Replacement

To request a replacement, please:

  1. Record an unboxing videoΒ showing the product's condition upon delivery. This helps us understand the issue better.
  2. Contact our customer service teamΒ within the 7-day window, providing the video and your order details.

Eligibility for Replacement

Replacements are available for products that are found to be damaged or defective upon delivery.

Shipping for Replacements

We’ll take care of the shipping costs to send you a replacement, so you don’t have to worry.

We appreciate your trust in CustomChics and are always here to assist you. If you have any questions or need further assistance, please feel free to reach out to our customer service team atΒ care@customchics.in.

Thank you for choosing CustomChics! Your satisfaction means everything to us.

Click The Banner

Begin your journey by clicking the banner on our website, which will direct you to our official Instagram page. There, you can easily submit your custom design request and get a personalized mobile cover tailored just for you!

Contact Us

Chat On Instagram

After clicking the banner, you will be redirected to our official instagram. Here, you can communicate your design preferences, including colors, patterns, and any specific images you'd like to include. Our team is ready to assist you and ensure that your vision comes to life.

Contact Us

Get Your Preview

Once we've crafted your design, we will send you a preview of your custom mobile cover via Instagram. Take your time to review it and let us know if any adjustments are needed. We want to make sure you're completely satisfied before finalizing your order!

Contact Us