Refund policy

At CustomChics, we are dedicated to delivering quality products and ensuring your satisfaction. We understand how important it is for you to receive a product that meets your expectations, and we’re here to help if something goes wrong.

Please take a moment to review our policy:

Returns
We currently do not accept returns, and all sales are final.
All custom products that include personalization—such as images, names, text, or custom designs—are strictly non-returnable and non-exchangeable.

Refunds
We do not offer refunds for our products.

7-Day Replacement Guarantee
If you receive a damaged or defective product, you are eligible for a hassle-free replacement within 7 days of delivery.

How to Request a Replacement
To request a replacement, please ensure the following:
Record a clear unboxing video showing the product’s condition at the time of delivery. This is mandatory to verify the issue.
Contact our customer service team within 7 days of delivery, sharing the unboxing video along with your order details.

Eligibility for Replacement
Replacements are applicable only for products that are found to be damaged or defective upon delivery.
Personalized or custom-designed products are not eligible for return or exchange unless they arrive damaged or defective.

Shipping for Replacements
We will cover the shipping cost for sending the replacement, so you don’t have to worry.

We truly appreciate your trust in CustomChics and are always here to assist you. If you have any questions or need further support, feel free to contact our customer service team at care@customchics.in.

Thank you for choosing CustomChics — your satisfaction means everything to us 🤍